Refund policy

We want you to love what you ordered. If something isn't right, we have a 30-day return policy — you have 30 days from the day your order arrives to request a return.

To be eligible, the item must be in the same condition you received it: unworn, unwashed, with tags still attached and in its original packaging. You'll also need your order number or proof of purchase.

To start a return, contact us at support@ecomglobalelite.com. If your return is accepted, we'll send you a return shipping label along with instructions on where to send your package. Items sent back without requesting a return first can't be accepted.

Damaged, defective or wrong items

Please check your order as soon as it arrives. If anything is defective, damaged, or not what you ordered, contact us straight away at support@ecomglobalelite.com and we'll make it right. Send a photo if you can — it helps us resolve it faster.

Items we can't accept back

For hygiene reasons we cannot accept returns on pierced jewellery (including earrings) once the sealed packaging has been opened.

We also cannot accept returns on gift cards.

Everything else in our range can be returned within 30 days under the conditions above — including sale items.

Exchanges

The quickest way to get the size or colour you want is to return the item you have and place a new order once your return is accepted. That way you're not waiting on stock.

Refunds

We'll let you know by email once we've received and inspected your return. If it's approved, your refund goes back to your original payment method within 10 business days.

Bear in mind your bank or card issuer may take a few extra days to post it. If more than 15 business days have passed since we approved your return and you still haven't seen it, please contact us at support@ecomglobalelite.com.